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Lead time ticket respond weekdays: within 24-48 hrs
Lead time ticket respond weekend/ Public Holiday: within 48 hrs - 60 hrs

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Please provide more information as much as possible so that our support team can get better picture on your request or problem so that they can respond in fast.

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Telco Congestion and Disruption during MCO


The Movement Control Order (MCO) was enforced on Mar 18, 2020 and as part of our Government effort to disseminate information pertaining to the control of Covid-19 infection; all telco subscribers have been given 1 GB of data at no charge.

The Government has also created funds for telcos to upgrade their cell network to cater to the expected surge in user base for data and network access time.

It is no secret that given the many constraints of a worldwide Covid-19 epidemic, such hardware upgrade of telco network has yet to materialize.

As a consequence mobile internet speed and quality is not like what it used to be before MCO.

Reliable telco sources have revealed that an increase in traffic of up to 80 % over the period prior to MCO is common and that this is true across the board for all telcos.

Short of any hardware expansion to cater to this surge in traffic, telcos have resorted to optimization of their their network as a coping strategy.

Part of their optimization process is to reduce the power of the telco transmission tower so that the coverage areas is reduced and in doing so fewer users will have access the same telco tower and thereby reducing the congestion.

TempGuard Temperature Monitoring Systems are reliant on telco for sending out alerts and porting data to our cloud servers for user data access.

We would therefore urge users to immediately and vigilantly validate the alert function of Tempguard as per our Good User Practice Guide.




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ANNOUNCEMENT

7th Aug 2020 - Urgent Maintenance (Ultimate 1 Server - http://tg.fcbios.com.my

Start:- 1.05 PM
End time estimation:- 1.30 PM

Note:-
This maintenance is required to fix remote access to this server.


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23th July 2020- There was issue with one of our cloud server with portal http://tg.fcbios.com.my in which one of its service TCP service down unexpectedly from 22th July 10.45 pm (Wed) and managed to fixed at 23th July  4.45am (Thu)

Note:-
**Add ON SD card to controller will allow user to check data log during network issue (at controller site or at the cloud)
http://helpdesk.fcbios.com.my/kb/faq.php?id=5

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13th July 2020- There was issue with one of our cloud server with portal http://tg.fcbios.com.my in which one of its service TCP service down unexpectedly from 12th June 1.30 am (Sun) and managed to fixed at 13th July 13 11.45am (Mon)


Note:-
**Add ON SD card to controller will allow user to check data log during network issue (at controller site or at the cloud)
http://helpdesk.fcbios.com.my/kb/faq.php?id=5


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1st July 2020- There was issue with the line sim used by one of our cloud server Premier (tG Wireless system) which causing failure to send sms alert to customers. For immediate fixed we have change to another telco sim number with 0176511827 and link to the premier server.


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15th June 2020- There was issue with one of our cloud server Ultimate 1 with portal http://tg.fcbios.com.my in which one of its service TCP service down unexpectedly from 13th June 11 pm (Sat) and managed to fixed at 15th June 4pm (Mon)

Note:-
Add ON SD card to controller will allow user to check data log during network issue (at controller site or at the cloud)
http://helpdesk.fcbios.com.my/kb/faq.php?id=5


We are sorry for the inconvenience caused.

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Resolution:
**We have set a program and schedule to restart TCP and MYSQL services used by Ultimate 1 cloud server every 1 hr to minimize similar issue.









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