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Lead time ticket respond weekdays: within 24-48 hrs
Lead time ticket respond weekend/ Public Holiday: within 48 hrs - 60 hrs

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ANNOUNCEMENT



For Umobile Users Who Experiencing Problem To receive SMS Alert Or Daily Heartbeat Sms.


From: Customer Relation <customer.relation@u.com.my>

Kindly advise U Mobile users experiencing above issues to contact us directly and quote the case ref : 186390900 for further assistance.

Thanks
Normieza
Customer Relation




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6 Nov 2023 - One our server' sims (Tempguard Wireless System) 0175393674 has been barred due to high sms usage detection and against MCMC policy. One of customer's module keep triggering sms alerts. This seems affecting sms failure from other sites. We have temporary suspend the sms service from the particular site and swapping to one of our contingency sims to resume the sms service.

Sorry for the inconvenience caused.
 





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26 Sept 2023- Telco has put on hold on implementation sms filtering based on MCMC policy. Therefore sms services for Tempguard Wired and Thermoguard system are back to Normal.



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1) There seems to have issue with the sms services that affecting multiples sites that using Tempguard Wired and Thermoguard system since 22 Sept 2023


2) We have escalated the issues to Telcos and to check whether  they are doing any upgrading /maintenance exercises that causing this

3) Kindly do the initial troubleshooting by rebooting the controllers (tempguard wired) and pc (thermoguard system) to refresh the system

http://helpdesk.fcbios.com.my/kb/faq.php?id=3
http://helpdesk.fcbios.com.my/kb/faq.php?id=7


4) Rest assure we will update customers once we get feedback and respond from telcos. 




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Our premier server experiencing service interuptions from Friday 11th August 2023 (2 PM) till 11th August 2023 (10.30 PM)

Users using wireless G7 clients  are likely to have intermittent data upload

We are sorry for the inconvenience caused.



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Our network firewall with public ip 175.136.196.62 experience downtime between 7.00 AM 28 Dec 2022 (Wed) to 9.00 AM 28 Dec 2022 (Wed)

Users using wired and wireless cloud system are likely to have problems accessing the portal system, mobile apps, windows apps and this cause disruption to data upload.

We are sorry for the inconvenience caused.



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Our Unify office with public ip 175.136.196.62 experience downtime from 9.45 PM 4th July 2022 (Mon) till 9.30 am 5th July 2022 (Tue)

Users using wired and wireless cloud system are likely to have problems accessing the portal system, mobile apps, windows apps and this cause disruption to data upload.

We are sorry for the inconvenience caused.


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Our office has experiencing  power outages from Friday 13th May 2022 (11.30PM) till Saturday 14th May 2022 (8 AM)

Users using wired and wireless cloud system  are likely to have problems accessing the portal system, mobile apps, windows apps and this cause disruption to data upload as internet and firewall affected during this downtime.

All services was restored at 8 am 14th May 2022 onwards. We are sorry for the inconvenience caused.


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