For reason of traceability and to better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

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Lead time ticket respond weekdays: within 24-48 hrs
Lead time ticket respond weekend/ Public Holiday: within 48 hrs - 60 hrs

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ANNOUNCEMENT


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Our Unify office with public ip 175.136.196.62 experience downtime from 9.45 PM 4th July 2022 (Mon) till 9.30 am 5th July 2022 (Tue)

Users using wired and wireless cloud system are likely to have problems accessing the portal system, mobile apps, windows apps and this cause disruption to data upload.

We are sorry for the inconvenience caused.


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Our office has experiencing  power outages from Friday 13th May 2022 (11.30PM) till Saturday 14th May 2022 (8 AM)

Users using wired and wireless cloud system  are likely to have problems accessing the portal system, mobile apps, windows apps and this cause disruption to data upload as internet and firewall affected during this downtime.

All services was restored at 8 am 14th May 2022 onwards. We are sorry for the inconvenience caused.


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