Welcome to Cold Chain Support Center


For reason of traceability and to better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

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Lead time ticket respond weekdays: within 24-48 hrs
Lead time ticket respond weekend/ Public Holiday: within 48 hrs - 60 hrs

Note:
Please provide more information as much as possible so that our support team can get better picture on your request or problem so that they can respond in fast.

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Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

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We provide archives and history of all your current and past support requests complete with responses.

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Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.

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