Welcome to Cold Chain Support Center

For reason of traceability and to better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.


Lead time ticket respond weekdays: within 24-48 hrs
Lead time ticket respond weekend/ Public Holiday: within 48 hrs - 60 hrs

Please provide more information as much as possible so that our support team can get better picture on your request or problem so that they can respond in fast.

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.

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