For reason of traceability and to better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
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Lead time ticket respond weekdays: within 24-48 hrs
Lead time ticket respond weekend/ Public Holiday: within 48 hrs - 60 hrs
Note:
Please provide more information as much as possible so that our support team can get better picture on your request or problem so that they can respond in fast.
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ANNOUNCEMENT
29 Jan 2026
Please be informed that the Unify team carried out upgrading and troubleshooting work from 5:50 PM to 6:40 PM. During this period, connection was down to our cloud server 175.136.196.62.
We sincerely apologize for any inconvenience caused and thank you for your patience and understanding.
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27 Jan 2026
We are aware of an ongoing issue with Celcom SMS service that cause customers facing problem to receive heartbeat sms
We have highlighted to Celcom Technical team. And Celcom team is actively investigating the matter and working to restore services as quickly as possible.
We sincerely apologize for the inconvenience and thank you for your patience. Further updates will be shared once available.
User may also complaints directly to them and raise the same issue
CelcomDigi Help Centre
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23 Jan 2026
Please be informed that the Unify team carried out upgrading and troubleshooting work from 9:30 AM to 12:30 PM. During this period, intermittent data connectivity occurred to cloud server 175.136.196.62.
We sincerely apologize for any inconvenience caused and thank you for your patience and understanding.
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20 Jan 2026
We are pleased to inform all Celcom users that the heartbeat SMS issue has been successfully resolved. Services are now operating normally, and users should no longer experience disruptions.
We have tested sending sms query 999999#STATUS using celcom number to any tempguard wired controller and managed to get reply in full.
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15 Jan 2026
We are aware of an ongoing issue with Celcom SMS service that cause customers facing problem to receive heartbeat sms
We have highlighted to Celcom Technical team. And Celcom team is actively investigating the matter and working to restore services as quickly as possible.
We sincerely apologize for the inconvenience and thank you for your patience. Further updates will be shared once available.
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We provide archives and history of all your current and past support requests complete with responses.
Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.