For reason of traceability and to better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
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Lead time ticket respond weekdays: within 24-48 hrs
Lead time ticket respond weekend/ Public Holiday: within 48 hrs - 60 hrs
Note:
Please provide more information as much as possible so that our support team can get better picture on your request or problem so that they can respond in fast.
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ANNOUNCEMENT
1) There seems to have issue with the sms services that affecting multiples sites that using Tempguard Wired and Thermoguard system since 22 Sept 2023
2) We have escalated the issues to Telcos and to check whether they are doing any upgrading /maintenance exercises that causing this
3) Kindly do the initial troubleshooting by rebooting the controllers (tempguard wired) and pc (thermoguard system) to refresh the system
http://helpdesk.fcbios.com.my/kb/faq.php?id=3
http://helpdesk.fcbios.com.my/kb/faq.php?id=7
4) Rest assure we will update customers once we get feedback and respond from telcos.
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Our premier server experiencing service interuptions from Friday 11th August 2023 (2 PM) till 11th August 2023 (10.30 PM)
Users using wireless G7 clients are likely to have intermittent data upload
We are sorry for the inconvenience caused.
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Our network firewall with public ip 175.136.196.62 experience downtime between 7.00 AM 28 Dec 2022 (Wed) to 9.00 AM 28 Dec 2022 (Wed)
Users using wired and wireless cloud system are likely to have problems accessing the portal system, mobile apps, windows apps and this cause disruption to data upload.
We are sorry for the inconvenience caused.
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Our Unify office with public ip 175.136.196.62 experience downtime from 9.45 PM 4th July 2022 (Mon) till 9.30 am 5th July 2022 (Tue)
Users using wired and wireless cloud system are likely to have problems accessing the portal system, mobile apps, windows apps and this cause disruption to data upload.
We are sorry for the inconvenience caused.
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Our office has experiencing power outages from Friday 13th May 2022 (11.30PM) till Saturday 14th May 2022 (8 AM)
Users using wired and wireless cloud system are likely to have problems accessing the portal system, mobile apps, windows apps and this cause disruption to data upload as internet and firewall affected during this downtime.
All services was restored at 8 am 14th May 2022 onwards. We are sorry for the inconvenience caused.
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